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More about us
More about VoroMotors, operations, shipping, etc.
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
Do you offer expedited shipping?
Yes, we do offer expedited shipping for domestic orders only. Depending on the type of product, if it is an oversized product that requires freight, it cannot be expedied. Please keep in mind that the order processing can take up to 1 day. Usually 1
Can I visit the VORO Motors showroom, pick up my order, or pay in store?
Yes, our showroom is open to the public during business hours. Customers are welcome to visit our showroom to view available products, speak with our team, and get help choosing the right ride. If you are interested in a specific model, we recommend
Extend Product Protection Plan – What’s Covered
The Extend Product Protection Plan covers accidental damage to your scooter or bike purchased from VoroMotors. Examples include:. Accidental falls or drops that damage your scooter or bike. Accidental damage to major components, including:. Battery.
Repair Videos for Your VoroMotors Scooter
At VoroMotors, we want to make it easy for you to keep your scooter in top shape. To help with this, we’ve put together a collection of repair and maintenance tutorials. Whether you’re a DIY rider or just looking to better understand your scooter, yo
Is VoroMotors an authorized dealer, and where do orders ship from?
VoroMotors is an official US distribution partner for the electric scooters and e-bikes we carry, including brands like EMOVE, Teverun, and Inmotion. We are not a drop-shipper. Your order ships from our own US warehouse, and our support team is US-ba
Do you offer financing?
Yes. We offer financing so you can pay for your e-scooter or e-bike over time instead of all at once. You can see the available options and how to apply on our financing page. Financing is a great way to get a higher-performance ride within your mont
How do I track my order?
Once your order ships, we email you a tracking number and a link so you can follow it all the way to your door. Please allow a day or two after that email for the carrier to start showing scans. Cannot find the email? Check your spam or promotions fo
How do I get help, parts, or service after I buy?
You are not on your own after the sale. Our support team is US-based, and because we stock our bikes, scooters, and parts in our own US warehouse, we can help with replacement parts, setup questions, and general service. Just reach out with your orde
How fast will my order ship, and where do you ship?
Most orders placed before 1 PM PT on a business day ship the next business day. Orders placed later or on weekends ship the following business day. Freight orders have earlier cutoffs and are scheduled with you directly. Typical delivery time once sh
What is your return policy?
You can return most items within 30 business days of delivery. Unopened items can be returned within 3 business days for a full refund. To qualify, the item must be in the same condition you received it and cannot show heavy use. Restocking fees appl
What warranty comes with my scooter or e-bike?
Most new electric scooters and e-bikes we sell come with a 1-year VORO limited warranty, including EMOVE, Kaabo, Inmotion, Teverun, Dualtron, and Rawrr, plus E-Ride Pro and Altis e-bikes. Refurbished scooters come with a 6-month limited warranty. War