Troubleshooting

General question: If the motor has resistance

If the motor has resistance but moves freely when the motor cable is unplugged, kindly check the motor phase wires; most probably, it is loose or has gone faulty, which requires you to replace the controller alone or both the controller and motor cab

Troubleshooting: Why Your Electric Bike Won’t Accelerate

If your electric bike powers on—display lights up and lights turn on—but does not move, follow this step-by-step troubleshooting guide to identify and fix the issue. Problem: Kickstand is not in the correct position. Solution:. Ensure the kickstand i

Fixing Clunking Sounds on Your Electric Bike Over Bumpy Terrain

If you hear a clunking noise while riding your electric bike over rough or uneven terrain, it’s usually caused by one of two common issues. Here’s how to troubleshoot and fix it:. Cause: On bikes with a large sprocket, the chain may hit the top plast