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Shipping FAQ
Shipping and Pickup Information for ebikes and large scooters
If you’re planning to purchase an ebike, here’s what you need to know about shipping and pickup options. Shipping Coverage We ship to all U.S. states except Hawaii. Destination Fee A destination fee of $250 applies to all ebike and large scooter...
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
What’s your return policy?
Our return policy allows returns or exchanges for [condition of product (e.g. unopened)] products purchased in the last [X days]. Please note that [perishable / discounted / limited edition] items are not eligible for return. You can expect your refu
How much does shipping cost?
Domestic Shipping [Country]: We offer free standard shipping on orders over [$X]. We also offer expedited shipping for [$X]. Canadian Shipping: We offer free standard shipping to Canada on orders over [$X] or about [X CAD], which can vary based on th
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
How do I start a return?
Our return policy allows returns for [condition of product (e.g. unopened)] products purchased in the last [X days]. If you'd like to proceed with a return, please visit our Return Portal [link to return portal]. Once your request is approved, you wi
How do I make a return?
Returns must be initiated within [x days] of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team at [email or phone #] to initiate the return process with your order number and details abou
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow [X days] business days for the refund to reflect in your account.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
Do you ship worldwide?
We do ship to most countries, however, there are a few that we are unable to send to. To review the countries we currently don't ship to, please see below:. [Countries where you don’t ship.]. Please note that international shipments can take [X days]
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
Do you offer refunds or exchanges?
[’Yes’ answer]. Yes, we offer refunds and exchanges within [# of days] days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions
What if my package gets lost or arrives damaged?
At [your brand name], we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email or phone #] with your order number and any relevant d