RoadRunner Pro – Frame Replacement Policy (Warranty & Out of Warranty)Updated a month ago

Warranty Coverage

• Standard Warranty: RoadRunner Pro frames are covered under the 1-year warranty period if purchased directly from VoroMotors.

• Eligibility: Claim must be filed by the original purchaser (warranty is non-transferable).

• Customer Cost: Only shipping fee applies (no cost for the frame itself)

Out-of-Warranty Cases

• Policy: If the frame crack/failure occurs outside the 1-year warranty period, we will still support replacement as a one-time exception.

• Customer Cost:

  • Frame: Free of charge.

  • Shipping: Customer covers a flat shipping fee (~$90).

• Customer Cost: Only shipping fee applies (no cost for the frame itself).

• Process:

  1. Confirm original order number and date.

  2. Create replacement frame order in Shopify.

  3. Apply “One-time Exception” discount (100% off product).

  4. Invoice customer only for shipping (~$90).

Notes

• This exception applies only to RoadRunner Pro frames

• Always escalate unusual cases or repeated claims to management before proceeding.

• Communicate with empathy, emphasize that we prioritize rider safety and stand behind our community.

Warranty Coverage

• Standard Warranty: RoadRunner Pro frames are covered under the 1-year warranty period if purchased directly from VoroMotors.

• Eligibility: Claim must be filed by the original purchaser (warranty is non-transferable).

• Customer Cost: Only shipping fee applies (no cost for the frame itself)

Out-of-Warranty Cases

• Policy: If the frame crack/failure occurs outside the 1-year warranty period, we will still support replacement as a one-time exception.

• Customer Cost:

  • Frame: Free of charge.

  • Shipping: Customer covers a flat shipping fee (~$90).

• Customer Cost: Only shipping fee applies (no cost for the frame itself).

• Process:

  1. Confirm original order number and date.

  2. Create replacement frame order in Shopify.

  3. Apply “One-time Exception” discount (100% off product).

  4. Invoice customer only for shipping (~$90).

  5.  

  
   

Notes

• This exception applies only to RoadRunner Pro frames 

• Always escalate unusual cases or repeated claims to management before proceeding.

• Communicate with empathy, emphasize that we prioritize rider safety and stand behind our community.