Mantis Pro SE Rear Motor Not WorkingUpdated a month ago

Troubleshooting Steps When Your Rear Motor Isn’t Spinning

The Issue

• Rear motor of the Mantis Pro SE is not spinning.

• Could also apply to front motors on similar scooters.

Possible Causes

1. Motor Wiring Wrapped Around Axle

2. Brake Calipers Too Tight

3. Motor or Controller Malfunction

How to Fix It

1. Check Motor Wiring

   • Inspect the wiring around the back wheel and motor.

   • Ensure it is not wrapped around the axle.

   • If it is wrapped, gently dislodge it. This may require partially opening the scooter.

2. Inspect Brake Calipers

   • Take a photo of the calipers for comparison.

   • Check that they are not pressing too tightly against the rotor.

   • If calipers are too tight, contact the technical team for further guidance.

3. Motor or Controller Issues

   • If wiring and calipers are fine, the motor itself or the controller could be at fault.

   • Contact the technical team on Slack for diagnosis.

   • If confirmed to be a motor failure unrelated to user error, a replacement may be sent via Shopify.

Recommended Customer Action

• Take clear videos and photos of the motor, wiring, and brake calipers.

• Send these to [email protected] for further assistance.