Kaabo Scooter Shutting Down Mid-Ride – Troubleshooting GuideUpdated a month ago

Step-by-Step Solutions to Identify and Fix Unexpected Shutoffs

Step 1: Eco/Turbo Button Check

• If your scooter shuts off when pressing the Eco or Turbo button, disconnect the button from the scooter. You can usually do this from behind the button on the handlebars.

• Ride the scooter after disconnecting it to see if the issue is resolved.

• If the issue persists, keep this scenario in mind but continue troubleshooting other areas.

Step 2: Inspect Main Connectors

• Check the main connectors (the exterior wires connected to plug-and-play accessories on the handlebars) for damage or cuts.

• If damaged:

  • Direct the customer to purchase the replacement accessory if needed.

  • Depending on the situation, a replacement part or scooter repair may be required.

• Here’s an example of what main connectors look like for reference:

Step 3: Check Back Fender Wires

• Inspect the wires under the rear fender for any visible damage.

• If damaged, send clear pictures to #technical in Slack to determine the necessary replacements.

• A repair or part replacement may be required.

Step 4: LCD Display Issues

• Unexpected shutoffs are often caused by the LCD display malfunctioning.

• Ask the customer if any error codes appear on the LCD. This helps pinpoint the issue.

• If the LCD is the cause, it will likely need replacement. Before proceeding, verify that the previous steps didn’t resolve the issue.

• Replacement link: EY3 LCD Display

  • For scooters under 30 days old, create a paid order for the EY3 display if necessary.

Last Resort:

• If none of the above solutions fix the problem, refer the issue to our technicians for further diagnosis and guidance.

Following these steps should help identify the cause of mid-ride shutoffs and get your Kaabo scooter back to proper operation.