General questions about battery pack dimension specificationUpdated a month ago

Generally, we do not have the specific dimensions of our battery packs available. We sell a wide range of products, and measuring each individual battery pack does not usually benefit customers unless they are planning modifications.

This information is not readily available.

Please consider how important this is before we escalate your request to a technician. Our technicians are usually occupied with repairing scooters and bikes, so fulfilling out-of-the-box requests like this would require them to pause their current work, locate the specific product, and dismantle it to take measurements.

If the battery pack dimensions are essential, please send us an email so we can route the request appropriately. Do not use live chat for this type of inquiry—live chat is better suited for straightforward questions with straightforward answers.

Key Notes for Riders

• Dimensions are not listed because of the wide variety of products. 

• Only escalate to a technician if you deem it’s essential to complete a repair

• Please understand, we are working with over 800 calls per day, thousands of chats and emails, we need to be able to prioritize support related questions over modification hobbyists that are not our customers

• Email over live chat for these requests.

• The measurement process is time-consuming. We only have a set number of technicians, if we accept every request to measure every request, the technician would be measuring all day.