Dealing with a Cracked Display or NFC Reader IssuesUpdated a month ago

If your electric bike’s display is cracked or the NFC reader is not functioning properly, here’s how to address the issue efficiently.

Step 1: Request a Warranty Replacement

• File a warranty claim for the damaged display.

• Make sure to send the details and pictures of the issue to [email protected]
  

   

Step 2: Troubleshoot the NFC Reader

1. Use a Backup NFC Card: If your primary card fails, test with a backup card.

2. Clean the NFC Sensor Area: Dirt or debris can interfere with card detection.

3. Check Card Orientation: Ensure the card is held correctly over the sensor for proper reading.

Following these steps ensures that your bike remains functional and helps maintain a smooth riding experience.