Cruiser- How to Bypass the Voltmeter (CS guide only)Updated a month ago

Tutorial video: https://www.youtube.com/watch?v=rX7Cx_Zwhiw NOTE: The video is unlisted on YouTube - so you can share the link directly with CX but they cannot search/find it on YouTube. Tools:

4 mm hex key
3 mm hex key

Elevate your scooter on a crate or stand with the stem folded down, so it is easier to access the U-deck.

Using a 4 mm hex key, remove the 4 screws securing the front of the U-deck.
Using a 3 mm hex key, remove the 2 screws securing either side of the U-deck.
Carefully slide the U-deck off the front of the scooter and allow it to hang below.
Gently pull the cabling out through the front of the deck.
Locate the bermuda triangle. It has green, red and black cables that are connected to two 6-pin connectors. Note: Take a photo of the connections to reference later.
Unplug the two 6-pin connectors; one will lead from the controller and the other will be from the LCD display.
Plug the two 6-pin connectors into each other.
Next, turn the key-start ignition on the voltmeter to see if the LCD display powers on when the key is engaged. If the voltmeter display does not power on, you’ve completed the bypass correctly.
When diagnosis is complete, you can reconnect the cabling as installed.
Disconnect the two 6-pin connectors from one another, and reconnect with their original 6-pin connectors and the bermuda triangle wire.
Check that the connections are secure by turning the key-start ignition. If the display powers on, you’ve correctly re-connected the cables.
Organize the cabling back inside the U-deck and replace the cover.
Using a 4 mm hex key, secure the front of the U-deck with 4 screws.
Using a 3 mm hex key, secure the sides of the U-deck with 2 screws.

Voltmeter display not showing, but everything else is working - Scooter Turns On

Most likely the key ignition is damaged from the scooter falling or another accident.
Recommend the customer to replace the key ignition (they can either send it in or do it themselves) Also be sure to link the voltmeter tutorial and confirm they are comfortable performing the repair.

Voltmeter display not showing - Scooter Cannot Turn On

This is most likely due to the key ignition being disconnected or the scooter was dropped and landed on the voltmeter. Could also be due to the battery being dead and/or other battery-related issues
If the voltmeter is damaged, nothing else should be working. As the key ignition acts as a lock/unlock for the scooter to work.
If the deck lights are not turning on you can assume this is a battery issue
If you would like to be even more sure, you can recommend and assist customers with checking internal wiring to make sure nothing is loose or damaged. May schedule a technician video call if necessary

Voltmeter Reads Differently From LCD Battery-Life/Voltage

The customer should defer to the voltmeter reading opposed to the LCD
As an example, if the voltmeter reads anywhere from 41-45V but the LCD shows full battery bars on the display, this might be an issue with the LCD or controller instead

Voltmeter Turns On And Begins To Countdown Until Shutoff

This would most likely be a battery related issue
Customers can check wiring connections if necessary but will likely need a new battery

Other Possible Issues

If a customer is missing/needs a specific component of the voltmeter(i.e metal ring piece/plastic housing/plastic display cover) it would not be obtainable separately. The whole voltmeter would need to be replaced to get said part.
Customers who may inquire about getting a duplicate of their key should do so at their own risk. We have heard that most places will not or cannot duplicate them. We have no locations to recommend for this
If a customer complains that their voltmeter is loose, they are likely missing their voltmeter screw. This would be screw #5 on the screw catalog. Also, make sure that they have the silver ring inside lined up correctly. If it is not, the screw will not go in properly to tighten; https://www.youtube.com/watch?v=JAT6sfdnHoU&t=76s (1min 16sec onwards)

Was this article helpful?

Yes